F.A.Q

Frequently Asked Questions + Shipping Policies

1. Who fulfills my order?

• Because we are a very small business, our Production Partner (Printful), ensures our custom designs are printed and shipped to you.

2. Printful's estimated delivery time?

• It truly depends on the order. If order does not come by the estimated date, please contact us. Our contact form is the best way to do so. Here is some more info: Printful’s estimated delivery time (EDT) is our delivery time prediction. We follow a simple equation to calculate EDT: estimated fulfillment + estimated shipping = estimated delivery time Our average order fulfillment takes 2–5 business days for all production techniques. We consider the current order volume and our fulfillment capacity when calculating our estimated fulfillment time. Similarly, we calculate estimated shipping time according to our historical shipping data for deliveries to your area or selling region. But the estimated delivery time is just an estimate, not a guarantee. Here are some of the reasons why an order might arrive past its EDT: Issues with print or embroidery files Products being out of stock Shipping related delays like failed delivery attempts, service disruptions, or harsh weather conditions Nonetheless, we work hard to meet our delivery estimates with each order. If you’re ever in a situation where the EDT has passed, please wait a bit longer...

3. Do you ship to my country/region?

• Is Printful available in all countries? We don’t ship to some countries because of legal restrictions or shipping carrier limitations. The list of restricted countries may change depending on world events, but for now, we don’t ship to the following destinations: Crimea, Luhansk, and Donetsk regions in Ukraine Russia Belarus Ecuador Cuba Iran Syria North Korea

4. Will my item look exactly like what I ordered?

• Printful tries to make the designs as realistic as possible. However, depending on material, font, color and other variables, the design on the items may not always look perfect. They try their best to get pretty close though.

5. Can I track my order?

• Yes! After your order is received, you will receive an email with the necessary information to track your order.

6. Should I measure my child before ordering a youth t-shirt for them?

• Yes! Our production company desires that this be done to avoid you ordering the wrong size. A picture of the item being measured is required to even get a refund. Because the clothing we sell are for youths, we want to ensure you are chosing the right size. We have a size chart and a measurement guide among the photos of the items. We also mention this in description of each youth item being displayed. 

7. Can I actually send you prayer requests?

• Yes! Please reach out to us if you need prayer. Visit our contact us section and fill out your prayer requests there. If you subscribe/sign up for our email list, you can respond to our welcome automated email. Please feel free to respond to the email with your prayer request. We are also here to serve you :)